Weekly QA Report
Crystal Clear Pool Care
Tampa, FL — 200 Active Accounts
Week of Apr 28 – May 2, 2026
Reviewed by: John A.
200
Pools Reviewed
176
Passed QA
20
Warnings
4
Critical Alerts
Critical Alerts — Immediate Action Required
| Customer | Issue | Severity | Tech | Date |
|---|---|---|---|---|
| R. Thompson 4521 Bay Shore Dr |
Green pool — visible algae bloom. Chlorine 0.2ppm, pH 6.8. Needs emergency shock treatment. Customer likely to notice within 24hrs. | Critical | Mike S. | Apr 29 |
| J. Weinstein 782 Palm Vista Ct |
Pump leaking at base seal. Water pooling around equipment pad. Could burn out motor if not addressed. | Critical | Carlos R. | Apr 30 |
| S. Patel 1120 Lakeview Blvd |
Filter pressure 32 PSI (normal: 10-15). Filter clean overdue by 3 weeks. Tech did not flag. | Critical | Mike S. | May 1 |
| D. Morrison 9034 Sunset Key |
CYA at 110ppm — chlorine lock. Trichlor tablets added weekly without monitoring. Sanitizer ineffective until partial drain — algae risk rising. | Critical | Jake T. | May 2 |
Common Issues This Week
| Issue | Count | Trend | Notes |
|---|---|---|---|
| Skimmer basket not cleaned after service | 9 | ↑ from 4 last week | 7 of 9 from Mike S. — pattern suggests rushing through route |
| No chemical readings logged in Skimmer | 7 | ↑ from 5 | Jake T. (4), Carlos R. (3) — may need refresher on logging protocol |
| Post-service photo missing or blurry | 6 | ↓ from 11 | Improving! Down from 11 last week after team reminder |
| Water slightly cloudy (not flagged by tech) | 5 | same | All post-rain (Apr 28 storm). Phosphate check recommended |
| Debris left in pool after service | 4 | ↓ from 7 | Improving. Mostly leaves from overhanging trees — nets may help |
Technician Performance Scorecard
Carlos R.
94% QA Pass
Pools Serviced
52
On Time
96%
Issues Flagged
3
Customer Complaints
0
Jake T.
90% QA Pass
Pools Serviced
50
On Time
92%
Issues Flagged
5
Customer Complaints
1
Mike S.
72% QA Pass
Pools Serviced
50
On Time
78%
Issues Flagged
14
Customer Complaints
3
Tony L.
96% QA Pass
Pools Serviced
48
On Time
95%
Issues Flagged
2
Customer Complaints
0
Gas Usage Alert — Mike S.
Route analysis shows estimated fuel cost of $112 for the week based on stops and distances. Actual gas card charge: $467. This is 317% over estimate. Recommend reviewing gas receipts and route logs with Mike. This is the 2nd consecutive week of elevated gas spending.
Filter Clean Status
| Customer | Last Filter Clean | Frequency | Status | Action |
|---|---|---|---|---|
| S. Patel — 1120 Lakeview | Mar 8, 2026 | Monthly | 8 weeks overdue | Schedule immediately |
| K. Davis — 445 Harbor Ln | Apr 1, 2026 | Monthly | 4 weeks overdue | Schedule this week |
| M. Garcia — 2201 River Rd | Apr 15, 2026 | Bi-monthly | Due next week | Add to schedule |
| A. Johnson — 890 Oak St | Apr 28, 2026 | Monthly | On track | No action needed |
Recommendations
-
1
Address Mike S. performance immediately. 72% QA pass rate, 3 customer complaints, and gas usage anomaly. Recommend a 1-on-1 review of expectations and a ride-along next week.
-
2
Implement mandatory chemical logging. 7 services this week had no readings logged. Require techs to submit readings before marking a job complete in Skimmer.
-
3
Post-rain protocol reminder. 5 cloudy pools this week all occurred after the April 28 storm. Send a team-wide reminder to check phosphates and shock after rain events.
-
4
Schedule overdue filter cleans. 2 customers are significantly overdue. S. Patel's filter pressure at 32 PSI is a direct result of the missed clean — this could have been prevented.